Job Details

Program Coordinator, Graduate & Executive Education: Haslam College of Business - UTK

Position Number: 6131513
Location: Chattanooga, TN
Position Type: Admissions/Enrollment

Program Coordinator, Graduate & Executive Education: Haslam College of Business - UTK
Knoxville, TN, United States

Job Identification: 2517
Job Category: Administrative
Posting Date: 04/07/2025
Job Schedule: Full Time
Locations: 1000 Volunteer Boulevard, Knoxville, TN, 37996, US (On-site)

Job Description
Regular Full-Time, Market Range 9

The Haslam College of Business (HCB) at the University of Tennessee, Knoxville, invites applications for a Program Coordinator (Full-time, Non-Exempt) in the Graduate & Executive Education department. Reporting to the Assistant Director of the Strategic Leadership Division, this position will work with other program coordinators to support all student services and program delivery aspects of Executive MBA programs in addition to 10+ non-degree course offerings within Graduate & Executive Education. The primary responsibility is general program support leadership to include overseeing and supervising program operations and delivery, with a secondary role for relationship development with students and collaborating international institutions. Program operations and delivery includes planning and coordinating team efforts with the collaborating institutions for the off-campus residency periods, both domestically and internationally.

Responsibilities

Academic & Organizational Management/Day-to-Day Program Operations
- Provide comprehensive support for the Executive MBA degree and non-degree programs, ensuring the seamless delivery of academic services, events, and experience for all stakeholders and ensuring that budgets are adhered to per the Director's contractual delegations.
- This role will effectively manage all logistics, communication and technology for the academic program(s):
  - Registration & Graduation Management: Oversee student registration, matriculation requirements, and the graduation process, ensuring all academic milestones are met for students.
  - Faculty and Student Communication: Manage weekly communications to ensure clear and timely updates to both students and faculty, promoting a positive and productive academic environment.
  - Department Collaboration: Coordinate all logistics requests with Event Services, DART, vendors, and parking teams to coordinate logistical needs for academic events and activities, ensuring all aspects are handled smoothly and efficiently.
- Financial Aid & Billing Support/Records and Fee Management:
  - Assist with financial aid initiatives, address billing inquiries, and process necessary documentation to support students financial needs.
  - Oversee student records management, fee payments, and ensure that all processes are completed in a timely and accurate manner.
- Technology & Virtual Learning Support:
  - Canvas Platform Oversight: Coordinate faculty and student on-boarding maintaining a continuous flow of relevant materials, communications, and resources.
  - Manage the delivery of virtual classes and meetings via platforms like Zoom, Microsoft Teams, and other Microsoft Suite tools. Ensure that Panopto recordings are properly managed, providing a seamless and effective technological experience for all stakeholders.
Academic Support & Service Excellence
- Ensure the seamless delivery of academic programs by overseeing and coordinating all aspects of academic support services, contributing to a smooth and effective learning environment.
- Student Support & Guidance: Assist students with academic challenges, offering guidance and resources throughout their program to ensure their success.
- Process Improvement: Continuously evaluate ways to improve program operations to enhance the overall experience and address areas for improvement.
- Relationship Building: Cultivate strong, effective relationships with faculty, staff, and stakeholders to ensure a high return on investment (ROI) for all stakeholders involved in the program.
- Curriculum & Scheduling Oversight: Monitor the curriculum, schedules, and faculty requirements to ensure smooth and effective academic delivery across all programs.
- Program Evaluation: Evaluate the program's effectiveness through pre-entry, mid-term, and exit evaluations, providing valuable feedback to drive improvements.
- Extra-Curricular Components: Serve as the lead for the Leadership Development Program (LDP) and Organizational Action Project (OAP) ensuring their successful implementation and continuous improvement.
Interdepartmental Relations & Event Services
- Interdepartmental Collaboration: Act as the primary liaison between multiple internal and external departments, including the Graduate School, Bursar, Registrar, Parking, Programs Abroad, FIO, Events, DART, IPSA, and others, ensuring seamless coordination and communication across teams.
- Customer-Centric Operations: Provide exceptional service and support to internal and external stakeholders, including students, faculty, staff, alumni, and business partners, ensuring that their needs are met with professionalism and care.

Qualifications
Required Qualifications and Experience:

Bachelor's degree required
3-5 years of professional experience in program/project management roles

Desired Qualifications and Experience:

Master's degree preferred
2+ years in higher education preferred
Experience in curriculum development, admissions, recruiting, marketing, and business development preferred

Knowledge, Skills and Abilities:

Required:

Knowledge of academic program structure, delivery, and processes (e.g., curriculum development, student assessments)
Knowledge of project management methodologies, event planning, logistics and coordination
Strong understanding of customer service principles in an academic or professional setting.
Proficient in managing multiple projects simultaneously, ensuring deadlines are met, and maintaining a structured approach to task prioritization.
Excellent oral and written communication, ensuring clear, concise, and effective exchange of information with all stakeholders.
Gathering and analyze data to assess program performance, identify areas for improvement, and implement necessary changes.
Strong attention to detail; commitment to customer service; adaptability; cultural sensitivity; ability to communicate with different types of individuals including executives, faculty and corporate customers

Preferred:

Project Management Knowledge
Organizational Skills
Oral and Written Communication Skills
Cross-Departmental Coordination
Data Analysis and Evaluation
Problem-Solving and Critical Thinking
Adaptability and Flexibility
Customer-Service Orientation

Application Process:
The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled.

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2517/?mode=location